Returns & Exchanges

Firewalla offers a 30-day money-back guarantee on all hardware purchases to ensure you are completely satisfied with your network security solution. If you are not happy with your device, you can return it for a full refund within 30 days of the delivery date.

1

Initiate Your Request

Contact our support team at [email protected] within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the Firewalla device in its original packaging, including all power adapters, cables, and mounting hardware provided.

3

Ship the Item

Affix the provided shipping label or address the package to our returns center, ensuring the RMA number is clearly visible on the outside of the box.

4

Receive Your Refund

Once our technicians inspect the device for original condition, a refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing